Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I know which size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fit notes for that model.
What is your return policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your order sooner.
Are Laced Shoe products made with sustainable materials?
We are committed to ethical fashion. Many of our collections feature recycled outsoles and responsibly sourced leather from certified tanneries.
How should I care for my new shoes?
To extend the life of your footwear, we recommend using a weather-protectant spray before your first wear and cleaning leather or suede with specialized brushes and conditioners.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.